{"id":6131,"date":"2026-06-03T10:52:53","date_gmt":"2026-06-03T10:52:53","guid":{"rendered":"https:\/\/hexa-wordpress-prod-2026-cagefcfja3arapan.ukwest-01.azurewebsites.net\/jobs\/application-support-junior\/"},"modified":"2026-06-04T05:52:27","modified_gmt":"2026-06-04T05:52:27","slug":"application-support-junior","status":"publish","type":"company_job","link":"https:\/\/hexa-wordpress-prod-2026-cagefcfja3arapan.ukwest-01.azurewebsites.net\/pt\/jobs\/application-support-junior\/","title":{"rendered":"Application Support | Junior"},"content":{"rendered":"<p><strong>Reference:<\/strong> AO6658<br \/><strong>Location:<\/strong> Porto<br \/><strong>Expertise area:<\/strong> -1<br \/><strong>Status:<\/strong> Open<br \/><strong>Start date:<\/strong> immediate<br \/><strong>Duration:<\/strong> 255<\/p>","protected":false},"excerpt":{"rendered":"<p>AO6658 \u00b7 Porto \u00b7 -1 \u00b7 Open<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"boond_id":"6658","boond_reference":"AO6658","boond_place":"mondeeuropeportugalporto","boond_place_label":"Porto","boond_state":12,"boond_state_label":"Open","boond_start_date":"immediate","boond_closing_date":"","boond_answer_date":"","boond_duration":255,"boond_raw_description":"","boond_criteria":"About the opportunity\nWe are looking for a Junior Application Support professional to join an insurance and financial services environment, supporting request handling, customer interaction, incident reporting and continuous improvement activities. This role combines technical support, business understanding and strong communication skills, with a focus on quality, confidentiality, reliability and service excellence.\n\nWhat you will do\n\nProcess requests received through different channels, including phone and email, in line with defined procedures.\nSupport internal or external customers and partners while ensuring quality, control, security and confidentiality standards.\nContribute to a positive customer experience by identifying issues, managing expectations and escalating dissatisfaction when needed.\nReport malfunctions, anomalies and incidents to support operational continuity.\nParticipate in the sharing of good practices and knowledge across the team.\nContribute to the update of procedures, operational documentation and support practices.\nPropose improvements to processes, organisation and service efficiency.\n\nWhat we are looking for\n\nMinimum 3 years of experience as a technical support advisor or in a similar application support role.\nGood understanding of data-related business processes.\nAbility to understand business needs and translate them into IT requirements.\nExperience working in Agile environments.\nStrong analytical, organisational and problem-solving skills.\nCollaborative, adaptable and results-oriented mindset.\nProfessional working proficiency in French, C1 level, and English, B2 level.\n\nTechnical skills\n\nApplication support: request handling, incident reporting, anomaly tracking and operational support.\nCustomer support practices: complaint management, customer relationship techniques and call handling.\nBusiness and data: understanding of data business processes and translation of business needs into IT requirements.\nTools and processes: management tools, decision-support tools, documentation and procedure updates.\nDelivery approach: Agile ways of working, continuous improvement and team collaboration.\n\nNice to have\n\nPrevious experience in banking or insurance environments.\n\nLife as a Hexa Builder\nAt Hexa, being a Builder means taking ownership, contributing with intention and creating real impact through the work you deliver. You will be part of a culture built on Honesty, Mutual Support and Agility, where open collaboration, continuous learning and shared success guide how we work. Along the way, you will have dedicated People Management support, meaningful challenges, space to grow and a community that values trust, contribution and collective progress.\n\nWhat we offer\n\nContinuous learning, training opportunities and support for professional development and certification.\nDedicated People Management, well-being support, mental health resources and private health insurance.\nFlexibility whenever the role and context allow it, supporting balance across different life stages.\nFamily support measures, community moments and an inclusive environment where people can contribute and grow.\n\nEqual opportunity statement\nApplications are considered based on skills, experience, potential and alignment with the role, without discrimination of any kind.\n\nJob location\nPorto, Portugal\n\nWorkplace type\nOn-site","boond_expertise_area":"-1","boond_is_visible":true,"boond_created_at":"2026-05-28T20:58:33+0200","boond_created_ts":1779994713,"boond_updated_at":"2026-05-29T10:58:25+0200","boond_type_of":1,"boond_mode":1,"boond_active_positionings":0,"boond_manager_id":"27080","boond_agency_id":"1","boond_agency_label":"Hexa Consulting","boond_pole_id":"2","job_location":"Porto","job_contract":"-1","job_business_unit":"Hexa Consulting","job_seniority":"Junior","job_title_without_seniority":"Application Support","job_remote_url":"","job_last_synced_at":"2026-06-04 05:52:27"},"class_list":["post-6131","company_job","type-company_job","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/hexa-wordpress-prod-2026-cagefcfja3arapan.ukwest-01.azurewebsites.net\/pt\/wp-json\/wp\/v2\/company_job\/6131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hexa-wordpress-prod-2026-cagefcfja3arapan.ukwest-01.azurewebsites.net\/pt\/wp-json\/wp\/v2\/company_job"}],"about":[{"href":"https:\/\/hexa-wordpress-prod-2026-cagefcfja3arapan.ukwest-01.azurewebsites.net\/pt\/wp-json\/wp\/v2\/types\/company_job"}],"version-history":[{"count":1,"href":"https:\/\/hexa-wordpress-prod-2026-cagefcfja3arapan.ukwest-01.azurewebsites.net\/pt\/wp-json\/wp\/v2\/company_job\/6131\/revisions"}],"predecessor-version":[{"id":6141,"href":"https:\/\/hexa-wordpress-prod-2026-cagefcfja3arapan.ukwest-01.azurewebsites.net\/pt\/wp-json\/wp\/v2\/company_job\/6131\/revisions\/6141"}],"wp:attachment":[{"href":"https:\/\/hexa-wordpress-prod-2026-cagefcfja3arapan.ukwest-01.azurewebsites.net\/pt\/wp-json\/wp\/v2\/media?parent=6131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}